1. IS IT POSSIBLE TO MAKE A PERSONALIZED PENDANT?
YES, WE MAKE PERSONALIZED DESIGNS TO ORDER. TO MAKE SOMETHING OF YOUR OWN, PLEASE CONTACT US BY EMAIL: CUSTOM@ICEDSTUFF.COM

2. WHAT STONES DO YOU USE FOR BLASTING JEWELRY?
THE STONES WE USE WHEN CREATING GOLD-PLATED JEWELRY ARE THE HIGHEST QUALITY ZIRCONIA. WITH SILVER OR GOLD DESIGNS, YOU CHOOSE THE TYPE OF STONE YOURSELF (FROM DIAMONDS TO SAPPHIRES OR EMERALDS).


3. CAN YOU BATHE WITH ICED STUFF JEWELRY?
WE ADVISE AGAINST BATHING, BECAUSE THE COATING OF GOLD PLATING MAY REACT BADLY TO CONTACT WITH WATER


4. IS IT POSSIBLE TO ORDER A PRODUCT FROM YOU WITH PAYMENT ON DELIVERY?
OUR GOLDSMITH CREATES THE PRODUCT ESPECIALLY FOR YOU, SO AT THE MOMENT WE DO NOT SHIP THE PRODUCT WITH PAYMENT ON DELIVERY


5. IS THERE A TRACKING OPTION?
YES, AFTER THE ITEM IS SHIPPED WE ALWAYS SEND AN EMAIL WITH A LINK TO TRACK THE SHIPMENT


6. WHERE IS YOUR JEWELRY MADE?
WE MAKE JEWELRY AT JEWELERS IN THE USA AND IN POLAND - DEPENDING ON THE DESIGN


7. HOW LONG DOES SHIPPING TAKE?
DEPENDING ON THE PRODUCT. PRODUCTS THAT REQUIRE MANUFACTURING ARE WITH YOU WITHIN 3-4 WEEKS OF ORDERING. DELIVERY TIME MAY BE EXTENDED DUE TO THE COMPLICATED LOGISTICS PROCESS. CUSTOM MADE WITHIN 4-6 WEEKS. LONGER WAITING TIME IS DUE TO THE FACT THAT THIS JEWELRY IS MADE TO ORDER.


8. HOW ABOUT THE QUALITY OF THE ITEMS? DON'T THEY BLACKEN AND SPOIL QUICKLY?
OUR JEWELRY IS MADE WITH THE UTMOST ATTENTION TO DETAIL. THE PRODUCTS DO NOT BLACKEN. HOWEVER, IF SUCH A SITUATION HAPPENS, PLEASE CONTACT US BY EMAIL - WE WILL REPAIR OR REPLACE THE GLITTER WITH A NEW ONE.


9. DO YOU GIVE A GUARANTEE ON YOUR JEWELRY?
YES, 12 MONTHS


10. IS IT POSSIBLE TO EXCHANGE THE PRODUCT AFTER PLACING AN ORDER?
YES, IF THE JEWELRY HAS NOT BEEN SHIPPED YET YOU CAN SWAP THE PRODUCT FOR ANOTHER ONE


11. ARE THEY NOT CHEAP FAKES FROM ALIEXPRESS?
NO. WE MAKE ALL THE PRODUCTS OURSELVES. WE HAVE BEHIND US SUCH REALIZATIONS AS CHILLWAGON PENDANT, WHICH IS A PERFECT EXAMPLE OF INDIVIDUAL APPROACH TO EACH ORDER


12. WHAT IS THE PACKAGING IN WHICH YOU PACK THE JEWELRY?
JEWELRY BEFORE SHIPMENT TO THE CUSTOMER IS PACKED IN OUR PROPRIETARY JEWELRY BOXES WITH ENGRAVING


13. WHAT IS THE PROCESS OF ORDERING CUSTOM?
IF YOU WANT TO CREATE YOUR OWN DESIGN GET BACK TO US AT EMAIL CUSTOM@ICEDSTUFF.COM

YOU WILL RECEIVE A LIST OF QUESTIONS YOU WILL NEED TO ANSWER. THEN WE SEND THE ORDER FOR PROCESSING. THE JEWELER CREATES A 3D DESIGN OF YOUR PENDANT FOR US. UNTIL THE CASTING, YOU HAVE FULL INPUT ON THE CHANGES. AFTER YOUR APPROVAL OF ITS DESIGN, WE MAKE A CASTING FROM WHICH YOUR SPARKLER IS THEN CREATED. IN THE NEXT STAGE IT IS SUBJECTED TO THE PROCESS OF GILDING AND BLASTING WITH STONES


14. IS IT POSSIBLE TO MAKE ENGRAVING ON ICED STUFF JEWELRY?
ON CUSTOM WE CAN MAKE ENGRAVING BEFORE THE GILDING PROCESS



15. ARE YOUR PRODUCTS MADE OF GOLD?
JEWELRY IS MADE OF PRECIOUS METAL ALLOY, WHICH IS THEN SUBJECTED TO 5 TIMES GOLD PLATING SAMPLE 750. WE MAKE GOLD DESIGNS ON REQUEST



16. DO YOU HAVE A STATIONARY STORE?
AT THE MOMENT WE DO NOT HAVE A STATIONARY STORE. OUR OFFICE IS LOCATED AT 13 SMOLNA STREET IN WARSAW. BY PRIOR ARRANGEMENT YOU CAN DROP BY AND PICK SOMETHING OUT.



17. IS IT POSSIBLE TO RETURN THE PRODUCT?
YES, AFTER RECEIVING YOUR ORDER YOU HAVE 14 DAYS TO RETURN THE PRODUCT PROVIDED THERE ARE NO TRACES OF USE ON THE JEWELRY



18. HOW DO YOU MAKE THE GRILLZ?
THE GRILLZ'S WE HAVE ON THE STORE ARE OVERLAYS ATTACHED WITH SILICONE INSERTS. WE ALSO CREATE GRILLZ'S ENTIRELY MADE OF GOLD OR SILVER USING DENTAL CASTING, SO THEY FIT PERFECTLY ON THE TEETH



19. WHAT IS THE COST OF DELIVERY?
COURIER - 15 PLN

AT ORDER OVER 300 PLN FREE DELIVERY



20. HOW TO RETURN THE GOODS?

PLEASE SEND US AN E-MAIL AT CONTACT@ICEDSTUFF.COM - WE WILL SEND YOU A RETURN FORM.



21. DO YOU SHORTEN THE JEWELRY?

WE CAN SHORTEN ANY CHAIN FOR AN ADDITIONAL FEE



22. IS IT POSSIBLE TO SHIP OUTSIDE POLAND?

YES, WE SHIP PRODUCTS WORLDWIDE



23. HOW TO CLEAN THE JEWELRY?
WE RECOMMEND CLEANING THE JEWELRY WITH A TOOTHBRUSH AND A SOFT CLOTH USING A LIGHT CLEANING AGENT