1. CAN A PERSONALIZED PENDANT BE MADE?

YES, WE DO PERSONALIZED CUSTOM PROJECTS. TO MAKE SOMETHING OF YOUR OWN, CONTACT US BY EMAIL: CUSTOM@ICEDSTUFF.COM

2. WHAT STONES DO YOU USE TO SET JEWELRY?

THE STONES WE USE IN CREATING GOLD-PLATED JEWELRY ARE THE HIGHEST QUALITY CUBIC ZIRCONIA. FOR SILVER OR GOLD PROJECTS, YOU CHOOSE THE TYPE OF STONE, ITS CLARITY AND SHAPE (FROM DIAMONDS TO SAPPHIRES OR EMERALDS).

3. CAN I TAKE A BATH WITH ICED STUFF JEWELRY?

WE ADVISE AGAINST BATHING, AS THE GOLD PLATING COATING MAY REACT BADLY TO CONTACT WITH WATER. JEWELRY DAMAGED BY CONTACT WITH WATER IS NOT COVERED BY THE WARRANTY. 

4. CAN I ORDER A PRODUCT FROM YOU WITH CASH ON DELIVERY?

AT THE MOMENT WE DO NOT SEND PRODUCTS WITH CASH ON DELIVERY.

5. IS THERE AN OPTION TO TRACK THE SHIPMENT?

YES, AFTER SHIPPING THE ITEM WE ALWAYS SEND AN EMAIL WITH A LINK TO TRACK THE SHIPMENT

6. WHAT IS THE QUALITY OF THE PRODUCTS YOU FIND ON OUR WEBSITE?

WE MAKE OUR JEWELRY WITH THE GREATEST ATTENTION TO DETAIL. PRODUCTS DO NOT BLACKEN. THE JEWELRY IS COVERED BY A 12-MONTH ICED STUFF WARRANTY.

7. DO YOU PROVIDE A WARRANTY FOR YOUR JEWELRY?

YES, 12 MONTHS.

8. WHAT DO THE PACKAGES IN WHICH YOU PACK JEWELRY LOOK LIKE?

BEFORE SHIPPING TO THE CUSTOMER, THE JEWELRY UNDERGOES QUALITY CONTROL, AFTER WHICH IT IS HAND-PACKED IN JEWELRY PACKAGING SIGNED WITH OUR LOGO.

9. CAN ENGRAVING BE DONE ON ICED STUFF JEWELRY?

ON CUSTOMS WE CAN DO ENGRAVING BEFORE THE GOLD PLATING PROCESS.

10. ARE YOUR PRODUCTS MADE OF GOLD?

JEWELRY IS MADE OF A PRECIOUS METAL ALLOY, WHICH IS THEN 5-TIMES PLATED WITH 18K GOLD (750). GOLD PROJECTS ARE MADE TO ORDER.

11. DO YOU HAVE A STATIONARY STORE? 

AT THE MOMENT WE DO NOT HAVE A STATIONARY STORE. OUR OFFICE IS LOCATED AT 13 SMOLNA STREET IN WARSAW. UPON PRIOR ARRANGEMENT YOU CAN DROP IN AND CHOOSE SOMETHING FOR YOURSELF.

12. CAN I RETURN THE PRODUCT? 

YES, AFTER RECEIVING THE ORDER YOU HAVE 14 DAYS TO RETURN THE GOODS PROVIDED THAT THE JEWELRY IS IN THE SAME CONDITION AS DELIVERED.

13. HOW DO YOU MAKE GRILLZ? 

THE GRILLZ WE HAVE IN STORE ARE CAPS ATTACHED USING SILICONE INSERTS. WE ALSO CREATE GRILLZ ENTIRELY MADE OF GOLD OR SILVER USING A DENTAL CAST, THANKS TO WHICH THEY ARE PERFECTLY FITTED TO THE TEETH.

14. HOW TO RETURN GOODS? 

PLEASE SEND US AN EMAIL TO CONTACT@ICEDSTUFF.COM. IN RESPONSE YOU WILL RECEIVE FULL RETURN INSTRUCTIONS ALONG WITH A SET OF DOCUMENTS.

15. DO YOU SHORTEN JEWELRY?

JEWELRY CANNOT BE SHORTENED - WE CAN EXCHANGE IT FOR ANOTHER SIZE OR MODEL.

16. IS THERE A POSSIBILITY OF SHIPPING OUTSIDE POLAND?

YES, WE SHIP PRODUCTS WORLDWIDE

17. HOW TO CLEAN JEWELRY?

WE RECOMMEND CLEANING JEWELRY ONLY DRY, WITH A SOFT MICROFIBER CLOTH, OR WE CAN CLEAN IT FOR YOU IN A PROFESSIONAL ULTRASONIC CLEANER.