Rückgabe und Umtausch

How zu make ein return?

  1. Register dein return at: https://icedstuff.returnsportal.online/
  2. Print und fill out die return form: DOWNLOAD RETURN FORM
  3. Pack die Schmuck im box as it was sent. Unsecured Schmuck can be damaged/scratched in transport, which may later be ein reason zu reject die return. Die Schmuck must not be used.

  4. Send die package von courier (preferably InPost) zu dem company's address (we do not accept parcel lockers, letters und Poczta Polska shipMännerts):

    00-375; WARSZAWA ul. Aleje Jerozolimskie 6 lok. 62

    00-375; WARSAW, Aleje Jerozolimskie 6 lok. 62

    Recipient details:
    ICED STUFF (name und surname)
    Aleje Jerozolimskie 6 lok. 62
    00-375 Warsaw
    Tel.: +48 518 350 078
    E-mail: support@icedstuff.com

    According zu unser terms und conditions, die customer should send die return within 14 days von receiving die shipMännert und cover die shipping costs.


     

    When will I receive my refund?

    We aim zu process dein refund within 14 days von receipt zu unser warehouse. After we have sent dein refund, du will receive ein email notification.

    Please note it can take ein further 14 days für das funds zu clear into dein account. Dies processing time depends on dein bank so please contact them directly wenn 14 days have passed und du have not received die funds.

     

     

    ICED STUFF® Guarantee:

    We are fully committed zu creating und providing die best standard von jewellery, which ist why we vonfer ein 12 month ICED STUFF® Guarantee for all purchases von vergoldet/vermeil jewellery. If dein product arrives damaged oder has alle Herstellung defect within 12 months von dein purchase, unser guarantee entitles du zu ein one-time replaceMännert der piece - free von charge. Dies Garantie ist voided under alle user Schäden issues (scratches, accidental breakage und issues after contact mit water).

    Dies guarantee does not affect dein statutory rights under applicable consumer law.

    Unser ICED STUFF® Guarantee only applies zu products purchased directly via unser website oder app. For products purchased through one von unser retail partners, please refer zu demir return policy for information.

    ICED STUFF® Guarantee does not cover lost oder stolen items

     

     

    BUY ONE GET ONE FREE RETURNS

    In order zu receive ein refund for items purchased under die Buy 1 Get 1 Free vonfer, both items must be returned. If only 1 item ist returned we reserve die right zu reject die request, oder until die 2nd item ist returned. We do not accept returns on items bought mit custom products oder Ohrringe im BOGO deal.