Devoluciones y cambios

How a make un return?

  1. Register tu return at: https://icedstuff.returnsportal.online/
  2. Print y fill out el return form: DOWNLOAD RETURN FORM
  3. Pack el joyeríun en el box as it was sent. Unsecured joyeríun can be damaged/scratched en transport, which may later be un reason a reject el return. El joyeríun must not be used.

  4. Send el package por courier (preferably InPost) al company's address (we do not accept parcel lockers, letters y Poczta Polska shiphombrests):

    00-375; WARSZAWA ul. Aleje Jerozolimskie 6 lok. 62

    00-375; WARSAW, Aleje Jerozolimskie 6 lok. 62

    Recipient details:
    ICED STUFF (name y surname)
    Aleje Jerozolimskie 6 lok. 62
    00-375 Warsaw
    Tel.: +48 518 350 078
    E-mail: support@icedstuff.com

    According a nuestro terms y conditions, el customer should send el return within 14 days de receiving el shiphombrest y cover el shipping costs.


     

    When I receive my refund?

    We aim a process tu refund within 14 days de receipt a nuestro warehouse. After we have sent tu refund, tú receive un email notification.

    Please note it can take un further 14 days para el funds a clear into tu account. Este processing time depends on tu bank so please contact them directly si 14 days have passed y tú have not received el funds.

     

     

    ICED STUFF® Guarantee:

    We are fully committed a creating y providing el best standard de jewellery, which es why we defer un 12 month ICED STUFF® Guarantee for todos purchases de chapado en oro/vermeil jewellery. If tu product arrives damaged o has cualquier fabricación defect within 12 months de tu purchase, nuestro guarantee entitles tú a un one-time replacehombrest del piece - free de charge. Este garantíun es voided under cualquier user daños issues (scratches, accidental breakage y issues after contact con water).

    Este guarantee does not affect tu statutory rights under applicable consumer law.

    Nuestro ICED STUFF® Guarantee only applies a products purchased directly via nuestro website o app. For products purchased through one de nuestro retail partners, please refer alir return policy for information.

    ICED STUFF® Guarantee does not cover lost o stolen items

     

     

    BUY ONE GET ONE FREE RETURNS

    In order a receive un refund for items purchased under el Buy 1 Get 1 Free defer, ambos items must be returned. If only 1 item es returned we reserve el right a reject el request, o until el 2nd item es returned. We do not accept returns on items bought con custom products o pendientes en el BOGO deal.