Terms y Conditions
1. GENERAL PROVISIONS
1.1. These Terms y Conditions govern el uso del online shop available at icedstuff.com (el “Shop”) por todos Users.
1.2. These Terms y Conditions set out en particular:
un) el rules for using el Shop,
b) el conditions for concluding y terminating Product Sales Agreehombrests,
c) el rules para el provision de electronic services,
d) el conditions for concluding y terminating agreehombrests para el provision de electronic services,
e) el complaints procedure, y
f) el rules relating al right de withdrawal de un distance contract.
1.3. By using el Electronic Services available through el Shop, el User agrees a comply con else Terms y Conditions.
1.4. In matters not regulated herein, el applicable provisions de Polish law shall apply, en particular:
un) el Act de 18 July 2002 en el Provision de Electronic Services,
b) el Act de 30 May 2014 on Consumer Rights,
c) el Act de 23 September 2016 on Out-de-Court Resolution de Consumer Disputes,
d) el Civil Code de 23 April 1964, y
e) other mandatory provisions de Polish law.
2. DEFINITIONS
For el purposes delse Terms y Conditions, el following terms shall have el meanings set out below:
2.1. Terms y Conditions – these Terms y Conditions.
2.2. Shop – el online shop operated por el Service Provider at icedstuff.com.
2.3. Electronic Services – services provided electronically por el Service Provider through el Shop.
2.4. Contact Form – el electronic form available on icedstuff.com enabling el User a send un message al Service Provider.
2.5. Registration Form – el electronic form available on icedstuff.com enabling el User a create un Account.
2.6. Account – un individual panel assigned al User en el Shop, accessible after registration y login, containing en particular order history y User data.
2.7. Order Form – el electronic form available on icedstuff.com enabling el Customer a place un Order.
2.8. Newsletter – un free electronic service consisting de sending commercial y informational content por email a Users who have subscribed.
2.9. Seller / Service Provider – Karol Słuszniak trading as KAROL SŁUSZNIAK ICED STUFF, entered inal Central Registration y Information on Business (CEIDG), place de business y address for service: Smolna 13/62, 00-375 Warszawa, Poland, NIP: 7773357334, REGON: 385261334, email: support@icedstuff.com, telephone: +48 518 350 078.
2.10. User – cualquier natural person, legal person o organisational unit without legal personality, a whom el law grants legal capacity, using el Shop o Electronic Services.
2.11. Customer – un User who concludes o intends a conclude un Sales Agreehombrest con el Seller.
2.12. Consumer – un natural person entering into un legal transaction con el Seller for purposes not directly related alir business o prdeessional activity.
2.13. Entrepreneur – un natural person, legal person o organisational unit without legal personality conducting business o prdeessional activity on its own behalf.
2.14. Entrepreneur con Consumer Rights – un natural person conducting business activity y concluding un agreehombrest directly related a that activity, where el agreehombrest es not de un prdeessional nature for that person, as determined en particular por reference al business activity disclosed en CEIDG.
2.15. Product – cualquier movable item available en el Shop y covered por un Sales Agreehombrest concluded between el Customer y el Seller.
2.16. Sales Agreehombrest – un distance sales agreehombrest para el sale de un Product concluded between el Customer y el Seller via el Shop.
2.17. Order – el Customer’s declaration de intent a conclude un Sales Agreehombrest for un Product.
2.18. Price – el gross value expressed en money which el Customer es required a pay para el Product.
3. PRODUCT AND ORDER INFORMATION
3.1. El Shop sells Products via el Internet.
3.2. Products defered through el Shop are new, lawful, y introduced al market en accordance con applicable law.
3.3. Information presented en el Shop’s website does not constitute un defer withen el meaning del Civil Code. By placing un Order, el Customer submits un defer a purchase un Product en el terms described en el Product page.
3.4. Prices displayed en el Shop are given en euro (EUR) y include applicable taxes. Prices do not include delivery costs, unless expressly stated otherwise.
3.5. El total price del Order, including delivery costs, es indicated before el Customer places el Order.
3.6. El Seller informs Customers about price reductions en accordance con applicable law, including por indicating el lowest price del Product that applied durante el 30 days before el reduction was introduced, where required.
3.7. Orders may be placed through el Shop 24 hours un day, 7 days un week, por completing el Order Form on icedstuff.com.
3.8. In order a place un Order, el Customer es not required a create un Account, unless el Shop functionality expressly requires it.
3.9. Before placing un Order, el Customer es required a read y accept these Terms y Conditions.
3.10. Products defered at promotional prices o as part de limited defers son unvailable while stocks last. Orders are processed en el order en which they are received.
4. CONCLUSION OF SALES AGREEMENT
4.1. In order a conclude un Sales Agreehombrest, el Customer shall place un Order en accordance con else Terms y Conditions.
4.2. After el Order es placed, el Seller shall immediately send un Order confirmation al email address provided por el Customer.
4.3. El Order confirmation email confirms receipt del Order y acceptance del Customer’s defer, unless otherwise stated. Upon receipt del Order confirmation por el Customer, el Sales Agreehombrest es concluded.
4.4. El confirmation email shall include en particular:
un) confirmation del essential elehombrests del Order,
b) information concerning el right de withdrawal, where applicable, y
c) these Terms y Conditions.
4.5. A prode de purchase shall be issued for each Sales Agreehombrest y delivered con el Product y/o electronically al email address provided por el Customer.
5. METHODS OF PAYMENT
5.1. El following payhombrest methods son unvailable en el Shop:
un) traditional bank transfer al Seller’s bank account,
b) electronic payhombrests via selected payhombrest providers, including Shopify Payhombrests y Klarna, si available en el Shop at el time de Order placehombrest.
5.2. In el case de bank transfer, payhombrest should be hecho al following account:
Bank: ING
Account number: 07 1050 1025 1000 0097 2433 1443
Account holder: KAROL SŁUSZNIAK ICED STUFF
Address: Smolna 13/62, 00-375 Warszawa, Poland
El Customer should include el Order number en el transfer title.
5.3. Unless otherwise stated en el Sales Agreehombrest, el Customer shall make payhombrest within 3 Business Days de el date de conclusion del Sales Agreehombrest.
5.4. El Seller shall begin processing el Order after payhombrest has been received o successfully authorised, depending en el selected payhombrest method.
6. DELIVERY COSTS, TIME AND METHODS
6.1. Delivery costs are borne por el Customer unless el Shop states otherwise. Delivery costs are indicated durante el Order placehombrest process.
6.2. El total delivery time consists de:
un) el time necessary for order processing, y
b) el time necessary for delivery por el carrier.
6.3. Order processing time es:
un) up a 24 hours for Products available en stock,
b) de 2 a 4 weeks for Products currently out de stock,
c) de 4 a 8 weeks for personalised Products.
6.4. Processing time es counted de el mohombrest:
un) el funds are credited al Seller’s bank account, o
b) el electronic payhombrest es positively authorised.
6.5. Delivery time por el carrier es usually 1 a 2 Business Days de dispatch. Delivery takes place on Business Days only.
6.6. Products are delivered por courier companies o other delivery methods hecho available en el Shop durante checkout.
7. COMPLAINTS CONCERNING PRODUCTS
7.1. Commercial Guarantee
7.1.1. Selected Products may be covered por un commercial guarantee granted por el guarantor.
7.1.2. If un guarantee es granted, information about its scope, duration, terms y el guarantor shall be provided en el garantíun statehombrest, Product description o another durable medium.
7.1.3. El commercial guarantee es independent de el Customer’s statutory rights arising de el lack de conformity del Product con el Sales Agreehombrest.
7.2. Complaints Based on Lack de Conformity del Product con el Contract
7.2.1. El Seller es liable a Consumers y Entrepreneurs con Consumer Rights for cualquier lack de conformity del Product con el Sales Agreehombrest existing at el time de delivery y revealed within 2 years de delivery, unless un longer period follows de applicable law o el nature del Product.
7.2.2. El legal bases und scope del Seller’s liability towards Consumers y Entrepreneurs con Consumer Rights are set out en el Act on Consumer Rights.
7.2.3. Complaints concerning lack de conformity del Product con el contract may be submitted:
un) por email a: support@icedstuff.com, o
b) en writing a: Smolna 13/62, 00-375 Warszawa, Poland.
7.2.4. El complaint should include, al extent possible:
un) el Customer’s name y contact details,
b) information identifying el Product,
c) un description del non-conformity,
d) el date when el non-conformity was noticed, y
e) el Customer’s requested remedy.
7.2.5. El Customer shall make el Product available al Seller for assesshombrest del complaint. If el complaint es submitted por un Consumer o Entrepreneur con Consumer Rights, el Seller shall collect el Product at its own cost where required por law.
7.2.6. A Consumer o Entrepreneur con Consumer Rights may, en el first instance, request reparar o replacehombrest del Product, unless el remedy chosen es impossible o would require excessive costs para el Seller.
7.2.7. El Customer may request un price reduction o withdraw de el Sales Agreehombrest en cases provided por law, en particular si:
un) el Seller refuses a bring el Product into conformity,
b) el Seller fails a bring el Product into conformity within un reasonable time o without excessive inconvenience,
c) el lack de conformity persists despite attempted reparar o replacehombrest, o
d) el lack de conformity es material.
7.2.8. El Seller shall respond al complaint promptly, y no later than within 14 days de its receipt, where such deadline es required por law o applicable al type de request.
7.2.9. If el complaint es unccepted, el Seller shall, as applicable:
un) reparar o replace el Product at its own cost, including redelivery,
b) refund el relevant part del Price en el case de un price reduction, o
c) refund el Price en el case de valid withdrawal de el contract, no later than within 14 days de receipt del returned Product o prode de its return, whichever occurs first.
7.2.10. Responses a complaints may be provided on paper o another durable medium, including por email.
7.3. Voluntary Exchange Policy
7.3.1. Independently del statutory rights described above, el Seller may allow Product exchange within 14 days de delivery under un separate voluntary exchange policy announced en el Shop.
7.3.2. Este voluntary exchange policy does not limit o replace cualquier statutory rights de Consumers o Entrepreneurs con Consumer Rights.
8. RIGHT OF WITHDRAWAL FROM THE SALES AGREEMENT
8.1. A Consumer y un Entrepreneur con Consumer Rights have el right a withdraw de un distance Sales Agreehombrest within 14 days without giving cualquier reason.
8.2. El withdrawal period expires after 14 days de el day on which:
un) el Customer, o un third party indicated por el Customer other than el carrier, acquires physical possession del Product,
b) en el case de multiple Products delivered separately, el last Product es uncquired,
c) en el case de delivery en batches o parts, el last batch o part es uncquired,
d) en el case de regular delivery de Products for un specified period, el first Product es uncquired.
8.3. To exercise el right de withdrawal, el Customer must inform el Seller del decision a withdraw por means de un unequivocal statehombrest sent, for example, por email a support@icedstuff.com o en writing a Smolna 13/62, 00-375 Warszawa, Poland.
8.4. El Customer may uso el modelo withdrawal form hecho available por el Seller, but este es not mandatory.
8.5. To meet el withdrawal deadline, it es sufficient para el Customer a send el statehombrest before el withdrawal period expires.
8.6. In el event de withdrawal de el Sales Agreehombrest, el agreehombrest shall be deemed not concluded.
8.7. El Customer shall return el Product al Seller without undue delay, y en cualquier event no later than 14 days de el day on which el Customer informed el Seller del withdrawal, unless el Seller has defered a collect el Product. El deadline es met si el Product es sent back before el expiry del 14-day period.
8.8. Returned Products should be sent a:
Smolna 13/62, 00-375 Warszawa, Poland.
8.9. El Customer bears only el direct cost de returning el Product, unless el Seller has agreed a bear that cost o failed a inform el Customer that el Customer must bear it.
8.10. El Customer es liable for cualquier diminished value del Product resulting de handling el Product en un manner other than what es necessary a establish its nature, characteristics y functioning.
8.11. El Seller shall reimburse todos payhombrests received de el Customer, including el cost del least expensive standard delivery method defered por el Shop, without undue delay y en cualquier event no later than 14 days de el day on which el Seller es informed del withdrawal. El Seller may withhold reimbursehombrest until it has received el Product back o el Customer has supplied evidence de having sent back el Product, whichever occurs first.
8.12. El refund shall be hecho using el same means de payhombrest as el Customer used para el original transaction, unless el Customer expressly agrees otherwise. El Customer shall not incur cualquier fees en connection con el refund.
8.13. El right de withdrawal does not apply a contracts:
un) for non-prefabricated Products hecho al Customer’s specifications o clearly personalised,
b) for sealed Products which are not suitable for return for health protection o hygiene reasons once unsealed after delivery,
c) where el Product, after delivery, es inseparably mixed con other items por its nature,
d) for services fully performed con el Customer’s prior express consent, where el Customer was informed before performance began that el right de withdrawal would be lost after full performance,
e) for Products liable a deteriorate o expire rapidly.
9. PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS (B2B)
9.1. Este section applies only a Customers who are Entrepreneurs y are not Entrepreneurs con Consumer Rights.
9.2. El Seller may withdraw de un Sales Agreehombrest concluded con un business Customer within 14 days de its conclusion without giving cualquier reason. Este right may be exercised por submitting un appropriate statehombrest al business Customer.
9.3. El Seller may limit el payhombrest methods available a business Customers, including requiring full o partial prepayhombrest.
9.4. Risk de accidental loss de o daños al Product passes al business Customer upon handover del Product al carrier.
9.5. El Seller shall not be liable al business Customer for loss, defect, delay o daños arising after el Product has been handed over al carrier.
9.6. El business Customer should inspect el shiphombrest upon delivery y take todos necessary steps a establish el carrier’s liability en el event de daños o shortage.
9.7. El Seller may terminate el agreehombrest para el provision de Electronic Services a un business Customer con immediate effect for un important reason, including breach delse Terms y Conditions.
10. ENTREPRENEURS WITH CONSUMER RIGHTS
10.1. A natural person conducting business activity es entitled al protection granted a Consumers under mandatory provisions de law where el agreehombrest concluded con el Seller es directly related a that activity but es not de un prdeessional nature for that person, as determined en particular por reference al business activity disclosed en CEIDG.
10.2. An Entrepreneur con Consumer Rights es protected en particular en respect de:
un) prohibited contractual provisions,
b) liability for lack de conformity del Product con el contract,
c) el right de withdrawal de un distance contract.
10.3. El provisions delse Terms y Conditions concerning Consumers shall apply a Entrepreneurs con Consumer Rights al extent required por applicable law.
11. TYPE AND SCOPE OF ELECTRONIC SERVICES
11.1. El Service Provider provides el following Electronic Services through el Shop:
un) enabling el conclusion de Sales Agreehombrests,
b) Account maintenance,
c) Newsletter,
d) Contact Form.
11.2. These Terms y Conditions apply a todos Electronic Services provided through el Shop.
11.3. El Service Provider may display advertising content withen el Shop, provided that such content does not affect el essence del services provided.
12. CONDITIONS FOR PROVIDING ELECTRONIC SERVICES
12.1. El Electronic Services provided por el Service Provider are free de charge, unless expressly stated otherwise.
12.2. Agreehombrests para el provision de Electronic Services are concluded as follows:
un) el service enabling Order placehombrest es provided for un definite period y terminates when el Order es placed o when el User stops placing el Order,
b) el Account service es provided for un indefinite period de el mohombrest el User completes registration,
c) el Newsletter service es provided for un indefinite period de el mohombrest el User subscribes,
d) el Contact Form service es provided for un definite period y terminates when el message es sent o el User abandons el form.
12.3. Technical requirehombrests necessary a uso el Shop:
un) un device con Internet access,
b) access a un email account,
c) un current web browser,
d) enabled cookies y JavaScript.
12.4. El User es obliged a uso el Shop en un lawful manner, en accordance con good practice y without infringing el rights de third parties.
12.5. El User es obliged a provide true, accurate y up-a-date data.
12.6. El User es prohibited de providing unlawful content.
13. COMPLAINTS CONCERNING ELECTRONIC SERVICES
13.1. Complaints relating a Electronic Services may be submitted por email a: support@icedstuff.com
13.2. El complaint should include, al extent possible:
un) el User’s contact details,
b) un description del problem,
c) el date el problem occurred, y
d) el User’s request.
13.3. El Service Provider shall consider el complaint without undue delay y no later than within 14 days de receipt.
13.4. A response al complaint shall be sent por email o por another durable medium chosen por el complainant.
14. TERMINATION OF AGREEMENTS FOR ELECTRONIC SERVICES
14.1. El User may terminate un agreehombrest para el provision de Electronic Services de un continuing nature, including Account o Newsletter, at cualquier time y without giving reasons.
14.2. Termination may be effected por sending un statehombrest a support@icedstuff.com o, where technically available, por deleting el Account o unsubscribing de el Newsletter.
14.3. El Service Provider may terminate un agreehombrest para el provision de Electronic Services de un continuing nature con un User for un important reason, including serious breach delse Terms y Conditions o provision de unlawful content.
14.4. If termination es hecho por el Service Provider, it shall be preceded por un notice giving el User un reasonable period a cease el violation, unless immediate termination es justified por law o por el nature del breach.
14.5. Termination del agreehombrest does not affect rights acquired por el parties before termination.
15. INTELLECTUAL PROPERTY
15.1. All content hecho available en el Shop, including texts, graphics, logos, photographs y layout elehombrests, es protected por law, including copyright law, y belongs al Service Provider o es used lawfully por el Service Provider.
15.2. Any uso de Shop content beyond permitted personal uso, including copying, distribution o publication without prior written consent del Service Provider, es prohibited.
15.3. Trade names, product names, company names y logos used en el Shop may belong alir respective owners y are used for identification purposes only.
16. FINAL PROVISIONS
16.1. Agreehombrests concluded through el Shop are governed por Polish law, subject a mandatory consumer protection provisions applicable en el country del Consumer’s habitual residence where such protection cannot be excluded por agreehombrest.
16.2. If cualquier provision delse Terms y Conditions es found invalid o unenforceable, el remaining provisions shall remain en full force y effect.
16.3. Any disputes between el Seller y un Consumer o Entrepreneur con Consumer Rights should first be resolved amicably.
16.4. A Consumer may uso out-de-court complaint y redress mechanisms available under Polish law, including assistance de el competent consumer ombudsman o el Trade Inspection, where applicable.
16.5. Disputes between el Seller y Consumers o Entrepreneurs con Consumer Rights shall be submitted al court having jurisdiction under generally applicable law.
16.6. Disputes between el Seller y business Customers referred a en Section 9 shall be submitted al court having jurisdiction over el Seller’s registered defice.