We want tu a amore il tuo ICED STUFF® jewellery item as much as I loved designing, creating & indossareing it. That’s why, se tu’re not completely happy con it, I’ll give tu un full refund. All I ask è that it’s returned a us in its original condition con all original packaging, within 14 days di delivery.
Return Exceptions
Just un heads up, we’re unable a accept returns on custom products o orecchini.
How do I return my item?
To allow us a refund tu as quick as possible, contact con nostro Customer Service.
- To start il tuo return, send us mail on contact@icedstuff.com (tu’ll need il tuo order number a hand).
- Noi send tu detailed instructions on how a proceed con il return via email.
- Tu will need a prepsono un completed Return Stateuominit on paper, accompanied da il new, unused gioielli, in no way damaged, along con all prodi di purchase.
- All items da il above subsection should be packed nel original box e sent al following address: ICED STUFF, Smolna 13/62, 00-375 Warsaw, Poland
- Once il parcel reaches us e il return è unpproved, tu will receive un full refund a il tuo account within 14 days di receiving il package. A confirmation del refund sarà sent a tu via email.
When will I receive my refund?
We aim a process il tuo refund within 14 days da receipt a nostro warehouse. After we have sent il tuo refund, tu will receive un email notification.
Please note it can take un further 14 days per il funds a clear into il tuo account. Questo processing time depends on il tuo bank so please contact them directly se 14 days have passed e tu have not received il funds.
ICED STUFF® Guarantee:
We are fully committed a creating e providing il best standard di jewellery, which è why we difer un 12 month ICED STUFF® Guarantee for all purchases di placcato in oro/vermeil jewellery. If il tuo product arrives damaged o has qualsiasi produzione defect within 12 months di il tuo purchase, nostro guarantee entitles tu a un one-time replaceuominit del piece - free di charge. Questo garanzia è voided under qualsiasi user danni issues (scratches, accidental breakage e issues after contact con water).
Nostro ICED STUFF® Guarantee only applies a products purchased directly via nostro website o app. For products purchased through one di nostro retail partners, please refer alir return policy for information.
*ICED STUFF® Guarantee does not cover lost o stolen items*
*BUY ONE GET ONE FREE RETURNS*In order a receive un refund for items purchased under il Buy 1 Get 1 Free difer, both items must be returned. If only 1 item è returned we reserve il right a reject il request, o until il 2nd item è returned. We do not accept returns on items bought con custom products o orecchini nel BOGO deal.