Terms e Conditions
1. GENERAL PROVISIONS
1.1. These Terms e Conditions govern il uso del online shop available at icedstuff.com (il “Shop”) da all Users.
1.2. These Terms e Conditions set out in particular:
un) il rules for using il Shop,
b) il conditions for concluding e terminating Product Sales Agreeuominits,
c) il rules per il provision di electronic services,
d) il conditions for concluding e terminating agreeuominits per il provision di electronic services,
e) il complaints procedure, e
f) il rules relating al right di withdrawal da un distance contract.
1.3. By using il Electronic Services available through il Shop, il User agrees a comply con ilse Terms e Conditions.
1.4. In matters not regulated herein, il applicable provisions di Polish law shall apply, in particular:
un) il Act di 18 July 2002 sul Provision di Electronic Services,
b) il Act di 30 May 2014 on Consumer Rights,
c) il Act di 23 September 2016 on Out-di-Court Resolution di Consumer Disputes,
d) il Civil Code di 23 April 1964, e
e) other mandatory provisions di Polish law.
2. DEFINITIONS
For il purposes delse Terms e Conditions, il following terms shall have il meanings set out below:
2.1. Terms e Conditions – these Terms e Conditions.
2.2. Shop – il online shop operated da il Service Provider at icedstuff.com.
2.3. Electronic Services – services provided electronically da il Service Provider through il Shop.
2.4. Contact Form – il electronic form available on icedstuff.com enabling il User a send un message al Service Provider.
2.5. Registration Form – il electronic form available on icedstuff.com enabling il User a create un Account.
2.6. Account – un individuale panel assigned al User nel Shop, accessible after registration e login, containing in particular order history e User data.
2.7. Order Form – il electronic form available on icedstuff.com enabling il Customer a place un Order.
2.8. Newsletter – un free electronic service consisting di sending commercial e informational content da email a Users who have subscribed.
2.9. Seller / Service Provider – Karol Słuszniak trading as KAROL SŁUSZNIAK ICED STUFF, entered inal Central Registration e Information on Business (CEIDG), place di business e address for service: Smolna 13/62, 00-375 Warszawa, Poland, NIP: 7773357334, REGON: 385261334, email: support@icedstuff.com, telephone: +48 518 350 078.
2.10. User – qualsiasi natural person, legal person o organisational unit without legal personality, a whom il law grants legal capacity, using il Shop o Electronic Services.
2.11. Customer – un User who concludes o intends a conclude un Sales Agreeuominit con il Seller.
2.12. Consumer – un natural person entering into un legal transaction con il Seller for purposes not directly related alir business o prdiessional activity.
2.13. Entrepreneur – un natural person, legal person o organisational unit without legal personality conducting business o prdiessional activity on its own behalf.
2.14. Entrepreneur con Consumer Rights – un natural person conducting business activity e concluding un agreeuominit directly related a that activity, where il agreeuominit è not di un prdiessional nature for that person, as determined in particular da reference al business activity disclosed in CEIDG.
2.15. Product – qualsiasi movable item available nel Shop e covered da un Sales Agreeuominit concluded between il Customer e il Seller.
2.16. Sales Agreeuominit – un distance sales agreeuominit per il sale di un Product concluded between il Customer e il Seller via il Shop.
2.17. Order – il Customer’s declaration di intent a conclude un Sales Agreeuominit for un Product.
2.18. Price – il gross value expressed in money which il Customer è required a pay per il Product.
3. PRODUCT AND ORDER INFORMATION
3.1. Il Shop sells Products via il Internet.
3.2. Products difered through il Shop are new, lawful, e introduced al market in accordance con applicable law.
3.3. Information presented sul Shop’s website does not constitute un difer withnel meaning del Civil Code. By placing un Order, il Customer submits un difer a purchase un Product sul terms described sul Product page.
3.4. Prices displayed nel Shop are given in euro (EUR) e include applicable taxes. Prices do not include delivery costs, unless expressly stated otherwise.
3.5. Il total price del Order, including delivery costs, è indicated before il Customer places il Order.
3.6. Il Seller informs Customers about price reductions in accordance con applicable law, including da indicating il lowest price del Product that applied durante il 30 days before il reduction was introduced, where required.
3.7. Orders may be placed through il Shop 24 hours un day, 7 days un week, da completing il Order Form on icedstuff.com.
3.8. In order a place un Order, il Customer è not required a create un Account, unless il Shop functionality expressly requires it.
3.9. Before placing un Order, il Customer è required a read e accept these Terms e Conditions.
3.10. Products difered at promotional prices o as part di limited difers sono unvailable while stocks last. Orders are processed nel order in which they are received.
4. CONCLUSION OF SALES AGREEMENT
4.1. In order a conclude un Sales Agreeuominit, il Customer shall place un Order in accordance con ilse Terms e Conditions.
4.2. After il Order è placed, il Seller shall immediately send un Order confirmation al email address provided da il Customer.
4.3. Il Order confirmation email confirms receipt del Order e acceptance del Customer’s difer, unless otherwise stated. Upon receipt del Order confirmation da il Customer, il Sales Agreeuominit è concluded.
4.4. Il confirmation email shall include in particular:
un) confirmation del essential eleuominits del Order,
b) information concerning il right di withdrawal, where applicable, e
c) these Terms e Conditions.
4.5. A prodi di purchase shall be issued for each Sales Agreeuominit e delivered con il Product e/o electronically al email address provided da il Customer.
5. METHODS OF PAYMENT
5.1. Il following payuominit methods sono unvailable nel Shop:
un) traditional bank transfer al Seller’s bank account,
b) electronic payuominits via selected payuominit providers, including Shopify Payuominits e Klarna, se available nel Shop at il time di Order placeuominit.
5.2. In il case di bank transfer, payuominit should be fatto al following account:
Bank: ING
Account number: 07 1050 1025 1000 0097 2433 1443
Account holder: KAROL SŁUSZNIAK ICED STUFF
Address: Smolna 13/62, 00-375 Warszawa, Poland
Il Customer should include il Order number nel transfer title.
5.3. Unless otherwise stated nel Sales Agreeuominit, il Customer shall make payuominit within 3 Business Days da il date di conclusion del Sales Agreeuominit.
5.4. Il Seller shall begin processing il Order after payuominit has been received o successfully authorised, depending sul selected payuominit method.
6. DELIVERY COSTS, TIME AND METHODS
6.1. Delivery costs are borne da il Customer unless il Shop states otherwise. Delivery costs are indicated durante il Order placeuominit process.
6.2. Il total delivery time consists di:
un) il time necessary for order processing, e
b) il time necessary for delivery da il carrier.
6.3. Order processing time è:
un) up a 24 hours for Products available in stock,
b) da 2 a 4 weeks for Products currently out di stock,
c) da 4 a 8 weeks for personalised Products.
6.4. Processing time è counted da il mouominit:
un) il funds are credited al Seller’s bank account, o
b) il electronic payuominit è positively authorised.
6.5. Delivery time da il carrier è usually 1 a 2 Business Days da dispatch. Delivery takes place on Business Days only.
6.6. Products are delivered da courier companies o other delivery methods fatto available nel Shop durante checkout.
7. COMPLAINTS CONCERNING PRODUCTS
7.1. Commercial Guarantee
7.1.1. Selected Products may be covered da un commercial guarantee granted da il guarantor.
7.1.2. If un guarantee è granted, information about its scope, duration, terms e il guarantor shall be provided nel garanzia stateuominit, Product description o another durable medium.
7.1.3. Il commercial guarantee è independent da il Customer’s statutory rights arising da il lack di conformity del Product con il Sales Agreeuominit.
7.2. Complaints Based on Lack di Conformity del Product con il Contract
7.2.1. Il Seller è liable a Consumers e Entrepreneurs con Consumer Rights for qualsiasi lack di conformity del Product con il Sales Agreeuominit existing at il time di delivery e revealed within 2 years da delivery, unless un longer period follows da applicable law o il nature del Product.
7.2.2. Il legal basè und scope del Seller’s liability towards Consumers e Entrepreneurs con Consumer Rights are set out nel Act on Consumer Rights.
7.2.3. Complaints concerning lack di conformity del Product con il contract may be submitted:
un) da email a: support@icedstuff.com, o
b) in writing a: Smolna 13/62, 00-375 Warszawa, Poland.
7.2.4. Il complaint should include, al extent possible:
un) il Customer’s name e contact details,
b) information identifying il Product,
c) un description del non-conformity,
d) il date when il non-conformity was noticed, e
e) il Customer’s requested remedy.
7.2.5. Il Customer shall make il Product available al Seller for assessuominit del complaint. If il complaint è submitted da un Consumer o Entrepreneur con Consumer Rights, il Seller shall collect il Product at its own cost where required da law.
7.2.6. A Consumer o Entrepreneur con Consumer Rights may, nel first instance, request riparare o replaceuominit del Product, unless il remedy chosen è impossible o would require excessive costs per il Seller.
7.2.7. Il Customer may request un price reduction o withdraw da il Sales Agreeuominit in cases provided da law, in particular se:
un) il Seller refuses a bring il Product into conformity,
b) il Seller fails a bring il Product into conformity within un reasonable time o without excessive inconvenience,
c) il lack di conformity persists despite attempted riparare o replaceuominit, o
d) il lack di conformity è materiale.
7.2.8. Il Seller shall respond al complaint promptly, e no later than within 14 days da its receipt, where such deadline è required da law o applicable al type di request.
7.2.9. If il complaint è unccepted, il Seller shall, as applicable:
un) riparare o replace il Product at its own cost, including redelivery,
b) refund il relevant part del Price nel case di un price reduction, o
c) refund il Price nel case di valid withdrawal da il contract, no later than within 14 days da receipt del returned Product o prodi di its return, whichever occurs first.
7.2.10. Responses a complaints may be provided on paper o another durable medium, including da email.
7.3. Voluntary Exchange Policy
7.3.1. Independently del statutory rights described above, il Seller may allow Product exchange within 14 days da delivery under un separate voluntary exchange policy announced nel Shop.
7.3.2. Questo voluntary exchange policy does not limit o replace qualsiasi statutory rights di Consumers o Entrepreneurs con Consumer Rights.
8. RIGHT OF WITHDRAWAL FROM THE SALES AGREEMENT
8.1. A Consumer e un Entrepreneur con Consumer Rights have il right a withdraw da un distance Sales Agreeuominit within 14 days without giving qualsiasi reason.
8.2. Il withdrawal period expires after 14 days da il day on which:
un) il Customer, o un third party indicated da il Customer other than il carrier, acquires physical possession del Product,
b) nel case di multiple Products delivered separately, il last Product è uncquired,
c) nel case di delivery in batches o parts, il last batch o part è uncquired,
d) nel case di regular delivery di Products for un specified period, il first Product è uncquired.
8.3. To exercise il right di withdrawal, il Customer must inform il Seller del decision a withdraw da means di un unequivocal stateuominit sent, for example, da email a support@icedstuff.com o in writing a Smolna 13/62, 00-375 Warszawa, Poland.
8.4. Il Customer may uso il modello withdrawal form fatto available da il Seller, but questo è not mandatory.
8.5. To meet il withdrawal deadline, it è sufficient per il Customer a send il stateuominit before il withdrawal period expires.
8.6. In il event di withdrawal da il Sales Agreeuominit, il agreeuominit shall be deemed not concluded.
8.7. Il Customer shall return il Product al Seller without undue delay, e in qualsiasi event no later than 14 days da il day on which il Customer informed il Seller del withdrawal, unless il Seller has difered a collect il Product. Il deadline è met se il Product è sent back before il expiry del 14-day period.
8.8. Returned Products should be sent a:
Smolna 13/62, 00-375 Warszawa, Poland.
8.9. Il Customer bears only il direct cost di returning il Product, unless il Seller has agreed a bear that cost o failed a inform il Customer that il Customer must bear it.
8.10. Il Customer è liable for qualsiasi diminished value del Product resulting da handling il Product in un manner other than what è necessary a establish its nature, characteristics e functioning.
8.11. Il Seller shall reimburse all payuominits received da il Customer, including il cost del least expensive standard delivery method difered da il Shop, without undue delay e in qualsiasi event no later than 14 days da il day on which il Seller è informed del withdrawal. Il Seller may withhold reimburseuominit until it has received il Product back o il Customer has supplied evidence di having sent back il Product, whichever occurs first.
8.12. Il refund shall be fatto using il same means di payuominit as il Customer used per il original transaction, unless il Customer expressly agrees otherwise. Il Customer shall not incur qualsiasi fees in connection con il refund.
8.13. Il right di withdrawal does not apply a contracts:
un) for non-prefabricated Products fatto al Customer’s specifications o clearly personalised,
b) for sealed Products which are not suitable for return for health protection o hygiene reasons once unsealed after delivery,
c) where il Product, after delivery, è inseparably mixed con other items da its nature,
d) for services fully performed con il Customer’s prior express consent, where il Customer was informed before performance began that il right di withdrawal would be lost after full performance,
e) for Products liable a deteriorate o expire rapidly.
9. PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS (B2B)
9.1. Questo section applies only a Customers who are Entrepreneurs e are not Entrepreneurs con Consumer Rights.
9.2. Il Seller may withdraw da un Sales Agreeuominit concluded con un business Customer within 14 days di its conclusion without giving qualsiasi reason. Questo right may be exercised da submitting un appropriate stateuominit al business Customer.
9.3. Il Seller may limit il payuominit methods available a business Customers, including requiring full o partial prepayuominit.
9.4. Risk di accidental loss di o danni al Product passes al business Customer upon handover del Product al carrier.
9.5. Il Seller shall not be liable al business Customer for loss, defect, delay o danni arising after il Product has been handed over al carrier.
9.6. Il business Customer should inspect il shipuominit upon delivery e take all necessary steps a establish il carrier’s liability nel event di danni o shortage.
9.7. Il Seller may terminate il agreeuominit per il provision di Electronic Services a un business Customer con immediate effect for un important reason, including breach delse Terms e Conditions.
10. ENTREPRENEURS WITH CONSUMER RIGHTS
10.1. A natural person conducting business activity è entitled al protection granted a Consumers under mandatory provisions di law where il agreeuominit concluded con il Seller è directly related a that activity but è not di un prdiessional nature for that person, as determined in particular da reference al business activity disclosed in CEIDG.
10.2. An Entrepreneur con Consumer Rights è protected in particular in respect di:
un) prohibited contractual provisions,
b) liability for lack di conformity del Product con il contract,
c) il right di withdrawal da un distance contract.
10.3. Il provisions delse Terms e Conditions concerning Consumers shall apply a Entrepreneurs con Consumer Rights al extent required da applicable law.
11. TYPE AND SCOPE OF ELECTRONIC SERVICES
11.1. Il Service Provider provides il following Electronic Services through il Shop:
un) enabling il conclusion di Sales Agreeuominits,
b) Account maintenance,
c) Newsletter,
d) Contact Form.
11.2. These Terms e Conditions apply a all Electronic Services provided through il Shop.
11.3. Il Service Provider may display advertising content withnel Shop, provided that such content does not affect il essence del services provided.
12. CONDITIONS FOR PROVIDING ELECTRONIC SERVICES
12.1. Il Electronic Services provided da il Service Provider are free di charge, unless expressly stated otherwise.
12.2. Agreeuominits per il provision di Electronic Services are concluded as follows:
un) il service enabling Order placeuominit è provided for un definite period e terminates when il Order è placed o when il User stops placing il Order,
b) il Account service è provided for un indefinite period da il mouominit il User completes registration,
c) il Newsletter service è provided for un indefinite period da il mouominit il User subscribes,
d) il Contact Form service è provided for un definite period e terminates when il message è sent o il User abandons il form.
12.3. Technical requireuominits necessary a uso il Shop:
un) un device con Internet access,
b) access a un email account,
c) un current web browser,
d) enabled cookies e JavaScript.
12.4. Il User è obliged a uso il Shop in un lawful manner, in accordance con good practice e without infringing il rights di third parties.
12.5. Il User è obliged a provide true, accurate e up-a-date data.
12.6. Il User è prohibited da providing unlawful content.
13. COMPLAINTS CONCERNING ELECTRONIC SERVICES
13.1. Complaints relating a Electronic Services may be submitted da email a: support@icedstuff.com
13.2. Il complaint should include, al extent possible:
un) il User’s contact details,
b) un description del problem,
c) il date il problem occurred, e
d) il User’s request.
13.3. Il Service Provider shall consider il complaint without undue delay e no later than within 14 days da receipt.
13.4. A response al complaint shall be sent da email o da another durable medium chosen da il complainant.
14. TERMINATION OF AGREEMENTS FOR ELECTRONIC SERVICES
14.1. Il User may terminate un agreeuominit per il provision di Electronic Services di un continuing nature, including Account o Newsletter, at qualsiasi time e without giving reasons.
14.2. Termination may be effected da sending un stateuominit a support@icedstuff.com o, where technically available, da deleting il Account o unsubscribing da il Newsletter.
14.3. Il Service Provider may terminate un agreeuominit per il provision di Electronic Services di un continuing nature con un User for un important reason, including serious breach delse Terms e Conditions o provision di unlawful content.
14.4. If termination è fatto da il Service Provider, it shall be preceded da un notice giving il User un reasonable period a cease il violation, unless immediate termination è justified da law o da il nature del breach.
14.5. Termination del agreeuominit does not affect rights acquired da il parties before termination.
15. INTELLECTUAL PROPERTY
15.1. All content fatto available nel Shop, including texts, graphics, logos, photographs e layout eleuominits, è protected da law, including copyright law, e belongs al Service Provider o è used lawfully da il Service Provider.
15.2. Any uso di Shop content beyond permitted personal uso, including copying, distribution o publication without prior written consent del Service Provider, è prohibited.
15.3. Trade names, product names, company names e logos used nel Shop may belong alir respective owners e are used for identification purposes only.
16. FINAL PROVISIONS
16.1. Agreeuominits concluded through il Shop are governed da Polish law, subject a mandatory consumer protection provisions applicable nel country del Consumer’s habitual residence where such protection cannot be excluded da agreeuominit.
16.2. If qualsiasi provision delse Terms e Conditions è found invalid o unenforceable, il remaining provisions shall remain in full force e effect.
16.3. Any disputes between il Seller e un Consumer o Entrepreneur con Consumer Rights should first be resolved amicably.
16.4. A Consumer may uso out-di-court complaint e redress mechanisms available under Polish law, including assistance da il competent consumer ombudsman o il Trade Inspection, where applicable.
16.5. Disputes between il Seller e Consumers o Entrepreneurs con Consumer Rights shall be submitted al court having jurisdiction under generally applicable law.
16.6. Disputes between il Seller e business Customers referred a in Section 9 shall be submitted al court having jurisdiction over il Seller’s registered difice.