Resi e cambi

How a make un return?

  1. Register il tuo return at: https://icedstuff.returnsportal.online/
  2. Print e fill out il return form: DOWNLOAD RETURN FORM
  3. Pack il gioielli nel box as it was sent. Unsecured gioielli can be damaged/scratched in transport, which may later be un reason a reject il return. Il gioielli must not be used.

  4. Send il package da courier (preferably InPost) al company's address (we do not accept parcel lockers, letters e Poczta Polska shipuominits):

    00-375; WARSZAWA ul. Aleje Jerozolimskie 6 lok. 62

    00-375; WARSAW, Aleje Jerozolimskie 6 lok. 62

    Recipient details:
    ICED STUFF (name e surname)
    Aleje Jerozolimskie 6 lok. 62
    00-375 Warsaw
    Tel.: +48 518 350 078
    E-mail: support@icedstuff.com

    According a nostro terms e conditions, il customer should send il return within 14 days di receiving il shipuominit e cover il shipping costs.


     

    When will I receive my refund?

    We aim a process il tuo refund within 14 days da receipt a nostro warehouse. After we have sent il tuo refund, tu will receive un email notification.

    Please note it can take un further 14 days per il funds a clear into il tuo account. Questo processing time depends on il tuo bank so please contact them directly se 14 days have passed e tu have not received il funds.

     

     

    ICED STUFF® Guarantee:

    We are fully committed a creating e providing il best standard di jewellery, which è why we difer un 12 month ICED STUFF® Guarantee for all purchases di placcato in oro/vermeil jewellery. If il tuo product arrives damaged o has qualsiasi produzione defect within 12 months di il tuo purchase, nostro guarantee entitles tu a un one-time replaceuominit del piece - free di charge. Questo garanzia è voided under qualsiasi user danni issues (scratches, accidental breakage e issues after contact con water).

    Questo guarantee does not affect il tuo statutory rights under applicable consumer law.

    Nostro ICED STUFF® Guarantee only applies a products purchased directly via nostro website o app. For products purchased through one di nostro retail partners, please refer alir return policy for information.

    ICED STUFF® Guarantee does not cover lost o stolen items

     

     

    BUY ONE GET ONE FREE RETURNS

    In order a receive un refund for items purchased under il Buy 1 Get 1 Free difer, both items must be returned. If only 1 item è returned we reserve il right a reject il request, o until il 2nd item è returned. We do not accept returns on items bought con custom products o orecchini nel BOGO deal.